You can track the status of your order(s) under "Track Order" after logging in to your account on our website.
US customers can track the status of their order on this link
This is the link to check the progress of the orders for our UK Customers.
Each personalised gift is produced using different processes, making the production time frame vary for all orders placed. Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner! During the peak (November-December) season, it can take 7-14 business days for the orders to be manufactured and dispatched.
Delivery will depend on the shipping method selected at the time of placing the order, which could be anything between 1 and 8 business days. To keep you updated - you’ll receive an email from us as soon as your order is on the way!
For more information on Shipping and Delivery or if you have any concerns please do not hesitate to get in touch with our team.