We aim to provide high quality products for all our customers, however in case you are not happy with your order we will always consult with you to understand more.
Please note if your order is either damaged in transit or has quality related issues in any part of your order we will always send out a replacement if photographic evidence has been submitted and verified within specified timelines.
For personalised goods that are faulty or different from those you ordered, please contact us within seven days of receipt of your order. Kindly take and attach photos highlighting the issue(s) you have with your order so we can investigate further.
For faster resolution, please do not forget to include your order number.
You will need to contact our customer service team either via email or telephone. One of our agents will then provide you with instructions accordingly.
Please see our terms and conditions for further information: