We aim to provide high quality products for all our customers, however in case you are not happy with your order we will always consult with you to understand more.
Please note if your order is either damaged in transit or has quality related issues in any part of your order we will always send out a replacement if photographic evidence has been submitted and verified within specified timelines.
For personalised goods that are faulty or different from those you ordered, please contact us within seven days of receipt of your order. Kindly take and attach photos highlighting the issue(s) you have with your order so we can investigate further.
For faster resolution, please do not forget to include your order number.
You will need to contact our customer service team either via email or telephone. One of our agents will then provide you with instructions accordingly.
Please see our terms and conditions for further information:
Comments
40 comments
I'm not sure what has happened with my order I had purchased a groupon voucher which entitled me to a leather book unfortunately I have 2 hard back copies instead perhaps you can help.
thanks
Linda McBride
My order has been damaged in transit I will need to return it to you ????
ho acquistato un buono x un fotolibro ma ho scoperto che il formato non va bene. posso utilizzare il buono x un formato diverso, aggiungendo la differenza
grazie
My order is faulty the pages are stuck together
The order I received in the mail is completely different than what I ordered online. I got some random couple on a metal sheet.
Hi I have tried to email but get no reply, I recently saw promotion on grouping but then saw on your site you had your own promotion £15.99 buy now create later canvas I purchased but when tried to order your delivery was £8.99 I'm very disappointed as postage was cheaper through groupon and I can find a voucher code which will give me the canvas for a better price with free postage. Can you refund my money or match the offer??? Really unhappy
Hello I've ordered 2 calenders with my Groupon voucher and only 1 calendar has been delivered. Please help.
I ordered a photo mug which arrived today. However I found the programme to upload pictures and messages not very user friendly. I wanted a photo in one side and a message on the other. I now have a mug with a tiny picture on it in the middle of the mug and two white sides. It looks very poor quality. I would appreciate it if I could orde Another one with the correct image and text. I look forward to hearing from you. Gemma
My magic mug was broken when i received it on Saturday Dec 10th It Was Supposed to be a gift for my sister on the 17th of December I've been calling all morning the machine is saying the system is down please contact me
My order was a magic mug....it was broken before I received it
The Metal Picture quality I received through a Groupon order is not even close to the Original colors. I would like to get my money back for my order. The quality is awful and I am only glad is was a Groupon order and not at Full price through your company.
I had trouble ordering 6 calander through a group on voucher. 3 calander were cancelled and had to be redesigned, which is NOT an easy or enjoyable process. Then I recieved my first 3, of which the months August and October have not been printed, there are two BLACK pages!! When I try to contact someone I have no success. I wouldn't recommend this company for photo product.
Please can a customer service advisor contact me ASAP please.
My order was wrong. I had a voucher for 5 calenders and you only sent me 1. Can I have the rest posted out?
estoy leyendo los comentarios y a mi me ha pasado igual ! cogì con un cupon de groupon 3 calendarios y solo me ha llegado uno !!! Esto no es nada serio !! Pagamos para un servicio y no cumplen ! Yo no lo voy a dejar asi, voy a denunciar a consumo !
My order was damaged in transit and I have emailed twice with a picture of the damage and NO ONE has responded! This is TERRIBLE customer service.
Sent an email, no response. I received my order on Saturday, I paid extra for the canvas prints to have the mounting brackets put on...they were not..not even included. Package was not wrapped properly, snow got in and one side of one of the photos was wet. So far, not a great experience.
I received my order on the 19-10-2016 and he was damaged und not to use (Poster 101 cm x 50 cm). I sended photos of the damaged product to printerpix. But they will not help me with that problem. I want tot send it back and have a new delivery who is not damaged. Or my money back, that is up to you.
My ordernumber is: 14199797
I have paid € 125,- and now nobody is responce by printerpix !!! What a TERRIBLE CUSTOMER SERVICE.
Please Printerpix, give me an answer!!!!!!!
Had a groupon voucher which entitled me to 5 calendars but only 1 arrived !!! Now not going to have them for Christmas - what a let down. Order no.42205126
I just received my order. I cant begin to tell you how disappointed I am in the quality. Your site told me that the picture I submitted was of High Quality yet the 2 metal prints I got are absolutely horrible and worthless. Sure looks like nobody even took a look at what they were putting into the package. Additionally I was charged for 2 wood hanging brackets which were not in package. My hope is for the prints at the correct quality as promised or a full refund of my order including shipping.
order number 61747794
my item arrived broken. Please can yoy advise me of what to do next?
On December 20, I received a puzzle with a significant piece missing (order #61690717). I first called the customer service number but no one answered the phone. On December 22 I then emailed "contactus@printerpix.com" with my request to receive the complete puzzle by Christmas Eve and received back an email that said my "request (148665) has been received and is being reviewed by our support staff". Now it is December 27 and nothing has happened.
Since Christmas has passed and the gift idea is now wasted, I would like a full refund immediately. I understand that companies make mistakes but this company apparently doesn't care about its customers based on the lack of service in rectifying this issue.
Order #: 61680075
I ordered my photo book on November 29th and it said it was shipped on December 6th. Somehow there is no tracking number and it is now December 29th and I still haven't received the photo book. Do not order from this site there are so many other better sites out there. Horrible customer service as the phone number doesn't even work and no one ever responds to any emails that you send. Make sure you tell your friends and family to never use this sit
I ordered 5th items on December 11th. When I inquired where they were December 22 I received an email stating that one of the orders was not to their quality standards and I needed to re-order. They only told me this when I inquired as to where my orders were. To date, December 31st, I have only received 1 of my orders and it was damaged. The others have not arrived with no date available. Every other site I have ever used gives you continuous updates as to where they are in the process with your order. This is not the case with printerpix! Very unhappy!
My order arrived yesterday and 1 off the mugs handles are broke off, please email me back for refund or replacement thank you
Part of my order was missing but since contacting you and sendinh more details i have heard nothing. I would like to receive the missing items or have a refund please.
Bonjour
j'ai bien reçu ma commande, et je vous en remercie, par contre j'ai commandé quantité de 2 et j'en ai reçu 1
Pouvez vous faire le nécessaire, mon n0 de commande est le 105009909
Dans l'attente de votre retour par mail, mon adresse : licorinne59@gmail.com
Cordialement
Jacqueline
One of two mugs arrived yesterday damaged. Please advise regarding replacement.
Wow! Seriously not liking the feedback of unhappy customers. Will I be one of them?
Hello - I have received my order BUT there are sports / picture damages on 4 of them.
Here is the proof, can you send me back my photobook without defaults .
Thank you - Laurene WERY
Wrote a long message to complain about the service and say we will never use them again, but it disappeared. Surprising!
Purchased a voucher. Redeemed. Product arrived with defects on the print. Called printerpix - received recorded message that there was "problems with the phone lines". eventually got a hold of someone, they told me to send and email with a picture of the defect. I did. Website says they will respond within 1 day. 1 week later, still no response. I attempt to call them again, still having "problems with the phone lines". Sent another email. If not resolved, I will contact the credit card to dispute the charges and get a refund.
I see many other similar complaints - buyer beware.
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